bg11 Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register an account with bg11, make a deposit, request a withdrawal, or contact our support team, you voluntarily provide us with personal information. The categories of data we collect at this stage include:

• Identity data: Full legal name, date of birth, nationality, and a copy of your government-issued identification document (National ID Card, passport, or driving licence).
• Contact data: Email address, phone number, and residential address (including city, district, and postcode within Bangladesh).
• Account credentials: Username and hashed password. bg11 never stores passwords in plain text.
• Financial data: Mobile wallet account references (bKash, Nagad, Rocket, Upay), bank account details, and card metadata (card type, last four digits, expiry date) where applicable. Full card numbers are never stored by bg11.
• Verification documents: Proof of address, source-of-funds documentation, and any other documents submitted during KYC verification.

1.2 Information Collected Automatically

When you access the bg11 platform, certain technical information is collected automatically by our systems and third-party analytics providers. This includes:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage data: Pages visited, games played, bets placed, session duration, click paths, and features interacted with during each visit.
• Transaction data: Details of every deposit, withdrawal, bonus claim, wager, and game result associated with your account, including timestamps and amounts in BDT (৳).
• Communication data: Records of live chat transcripts, email correspondence, and support ticket history involving your account.

1.3 Information from Third Parties

bg11 may receive personal data about you from trusted third parties in limited circumstances, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status and providing fraud-prevention signals.
• Identity verification partners who assist with KYC document authentication.
• Fraud prevention and anti-money laundering screening services.
• Analytics providers supplying aggregated behavioural data to help us improve the platform.

2. How We Use Your Data

bg11 processes personal data only for legitimate, specified purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each:

bg11 does not use automated decision-making or profiling that produces legal or similarly significant effects on players without human review. Where automated tools are used to flag suspicious activity, a member of our compliance team reviews each case before any action is taken against an account.

3. Data Sharing & Third Parties

3.1 Service Providers

bg11 engages carefully selected third-party service providers who process personal data on our behalf strictly under our instructions and in accordance with applicable data protection standards. These include payment processors, KYC verification providers, cloud hosting providers, IT security vendors, and customer support platform operators. All service providers are contractually bound to use your data only for the purposes specified by bg11 and to maintain appropriate technical and organisational security measures.

3.2 Game Providers

To deliver casino games and sports betting markets, bg11 integrates with third-party game studios and data feed providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive certain technical session data (such as player session tokens and game round identifiers) that is necessary to operate the game. They do not receive your full name, payment details, or contact information.

3.3 Legal and Regulatory Disclosure

bg11 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid legal order, or in connection with the investigation of suspected criminal activity such as fraud or money laundering. In such cases, we will disclose only the minimum data required to satisfy the legal obligation.

3.4 Business Transfers

In the event that bg11 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held about players may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to data processing arrangements that would materially affect your privacy rights before the transfer takes effect.

4. Cookies & Tracking

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. bg11 uses cookies and similar technologies (such as local storage and session tokens) to make the platform function correctly, to keep you logged in during a session, and to gather aggregate data about how players use the site so we can improve it.

4.2 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They enable session management, login state, security tokens, and load balancing. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences such as language settings and display options to provide a more personalised experience across sessions.
• Analytics cookies: bg11 uses aggregate analytics tools to understand how players navigate the platform, which pages receive the most visits, and where technical issues occur. This data is analysed in aggregate form and is not linked back to individual player profiles for marketing purposes.

4.3 Cookies We Do Not Use

bg11 does not use third-party advertising cookies, behavioural tracking pixels, or social media tracking tags. We do not share cookie data with advertising networks or retargeting platforms. Your browsing behaviour on bg11 will not be used to serve you advertisements on other websites.

4.4 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the bg11 platform. Disabling strictly necessary cookies will prevent you from logging in or placing bets. For detailed guidance on managing cookies in your specific browser, refer to the browser's own help documentation.

5. Data Security

bg11 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Password hashing using industry-standard cryptographic algorithms — plain-text passwords are never stored.
• Two-factor authentication (2FA) available to all players for additional login security.
• Access controls ensuring that staff can only access the minimum personal data necessary to perform their specific role.
• Regular security audits and penetration testing conducted by independent information security specialists.
• Intrusion detection systems monitoring for unusual access patterns and potential breach attempts in real time.
• Encrypted backups stored in geographically separated, access-controlled environments.

In the unlikely event of a data breach that poses a risk to your rights, bg11 will notify affected players promptly via email to the address registered on their account, detailing the nature of the incident, the data involved, and the steps being taken to address it.

6. Data Retention

bg11 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with legal, regulatory, and business requirements. The key retention periods are as follows:

• Account data and transaction records: Retained for a minimum of 5 years after account closure to meet anti-money laundering and financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Customer support communications: Retained for 3 years from the date of the last interaction.
• Analytics and usage data: Retained in aggregate, anonymised form indefinitely; individually identifiable usage logs are deleted after 24 months.
• Marketing consent records: Retained for as long as consent remains active, or for 2 years after consent is withdrawn, to demonstrate compliance.

Once the applicable retention period expires, personal data is securely deleted using data-destruction procedures that prevent reconstruction. Where deletion is not immediately possible (for example, due to backup rotation schedules), the data is isolated and protected from further processing until deletion is carried out.

7. Your Privacy Rights

As a bg11 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at support@bg11.app with the subject line "Privacy Request — [Your Right]". We will respond within 30 calendar days of receiving your request.

• Right of access: You may request a copy of all personal data bg11 holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data. This right is subject to limitations where retention is required by law (for example, anti-money laundering obligations).
• Right to restrict processing: You may ask bg11 to pause processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interest, including certain types of profiling. bg11 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

8. Policy Updates & Contact

8.1 Changes to This Policy

bg11 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via email and/or a prominent notice on the platform at least 14 days before the changes take effect. The "Effective Date" at the top of this Policy reflects the date of the most recent revision. We encourage you to review this page periodically to stay informed about how bg11 protects your privacy.

8.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bg11 handles your personal data, please contact our Privacy & Data Protection team:

• Email: support@bg11.app (subject line: "Privacy Enquiry")
• Response time: We aim to acknowledge all privacy-related enquiries within 3 business days (Bangladesh Standard Time, UTC+6) and provide a full response within 30 calendar days.

bg11 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response, you may seek further recourse through appropriate channels available under the laws applicable in your jurisdiction.