Responsible Gaming at bg11
At bg11, we believe that gaming should always be an enjoyable, voluntary activity — never a source of financial stress or personal harm. This page explains the tools, resources, and support systems we have in place to help every player in Bangladesh stay in control.
How bg11 Protects Every Player
Responsible gaming is not an afterthought at bg11 — it is built into the core of our platform. Here are the six pillars that guide our approach to player safety across Bangladesh.
Strict Age Verification
bg11 requires all players to be aged 18 or above. Every account goes through an identity verification process to confirm age before deposits, withdrawals, or real-money play are permitted. Underage gambling is strictly prohibited.
Flexible Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change activates.
Time-Out & Session Reminders
If you need a short break, bg11's time-out feature lets you pause your account for 24 hours, 7 days, or 30 days. We also offer optional session-duration reminders to alert you when you have been playing for a set length of time.
Self-Exclusion Programme
Players who feel they need a longer break can request self-exclusion for a minimum of 6 months, or on a permanent basis. During self-exclusion, your account is suspended, all marketing communications are stopped, and you will not be able to reopen the account until the exclusion period ends.
Reality Checks & Activity History
The bg11 account dashboard gives you full visibility into your gaming history — amounts wagered, time spent, wins, and losses — so you can make informed decisions about your play. Reality check notifications can be enabled at any frequency you choose.
Dedicated Support Team
bg11's responsible gaming support team is trained to assist players who may be experiencing difficulties. Contact us at any time via email or live chat and we will respond with empathy, discretion, and practical guidance — no judgement, no pressure.
Take Control of Your Gaming
bg11 provides a full suite of player-protection tools. All tools are available to every registered account holder and can be activated via your account settings or by contacting support.
Age Restriction & Verification
bg11 operates a strict 18+ only policy across all games, sports betting markets, and promotional offers. During registration, players must confirm their date of birth. Before any withdrawal can be processed, bg11's KYC team verifies identity documents — including National ID Cards issued in Bangladesh, passports, and driving licences — to confirm that the account holder is of legal gambling age.
If our team has reason to suspect that an account is being operated by or on behalf of a minor, the account will be immediately suspended pending investigation. Any funds deposited by a minor will be returned in full and the account permanently closed.
Mandatory for all accountsDeposit Limits
Setting a deposit limit is one of the most effective ways to stay in control of how much you spend on bg11. You can configure limits in Bangladeshi Taka (৳) on a daily, weekly, or monthly basis. For example, setting a daily limit of ৳1,000 means you cannot deposit more than that amount within any 24-hour period, regardless of how many transactions you attempt.
Decreasing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour reflection period — this cooling-off window is intentional and cannot be overridden. To set or adjust deposit limits, navigate to Account Settings > Responsible Gaming > Deposit Limits, or contact support.
Adjustable anytimeTime-Out & Cooling-Off Periods
A time-out is a short, voluntary break from gaming. bg11 offers time-out periods of 24 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. Any pending withdrawals will continue to be processed normally.
Time-out periods cannot be cancelled early once activated. At the end of the time-out, your account is automatically reactivated. If you find yourself wanting to cancel a time-out before it expires, that is a strong signal to consider a longer self-exclusion instead. We recommend contacting our support team in that situation.
Activates instantlySelf-Exclusion
Self-exclusion is a longer-term commitment for players who feel that gambling has stopped being a positive part of their lives. bg11 offers self-exclusion for 6 months, 1 year, 5 years, or on a permanent basis. Once self-exclusion is activated:
- Your account is immediately suspended.
- All marketing and promotional emails are permanently blocked.
- You will not be permitted to open a new account during the exclusion period.
- Pending withdrawals of any existing balance will be processed.
To request self-exclusion, email support@bg11.app with the subject line "Self-Exclusion Request". Our team will process the request within 24 hours and send written confirmation.
Cannot be reversed earlyWarning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following are common warning signs that gambling may have moved from entertainment to a problem. If you recognise several of these in yourself or someone you know, we strongly encourage reaching out for support.
- Spending more money or time gambling than you originally intended, and feeling unable to stop when you decide to.
- Gambling to recover losses ("chasing losses"), leading to increasingly large bets in an attempt to win back money.
- Borrowing money, selling possessions, or neglecting bills and financial obligations in order to fund gambling.
- Hiding your gambling activity from family members, friends, or colleagues, or lying about the amounts involved.
- Feeling anxious, irritable, or depressed when not gambling, or using gambling as a way to escape stress or difficult emotions.
- Neglecting work, studies, family responsibilities, or personal health due to time or money spent gambling.
- Making repeated unsuccessful attempts to cut back or stop gambling, even when you genuinely intend to do so.
Quick Self-Assessment
Answer these questions honestly. If you answer "yes" to three or more, consider using one of bg11's player protection tools or speaking with our support team.
Tips for Safer Play at bg11
The vast majority of bg11 players enjoy gaming as a fun, recreational activity without any problems. The following tips can help you keep it that way.
Set a Budget Before You Start
Decide on a fixed amount you are comfortable spending before you open any game or place any bet. Once that amount is gone, close the session. bg11's deposit limit tool makes this easier by enforcing your budget at the platform level — you simply cannot deposit more than the limit you set, even if you change your mind in the heat of a session.
Never Chase Losses
One of the most common patterns that leads to problem gambling is chasing losses — that is, placing bigger bets or more bets to recover money that has already been lost. This behaviour almost always makes the situation worse. If you have reached your session budget, step away. Losses are a normal part of gambling; they are not debts that need to be repaid through further play.
Balance Gambling with Other Activities
bg11 is designed to complement your leisure time, not to replace other activities. If you notice that gambling is crowding out hobbies, social events, exercise, or time with family and friends, that is a sign to reassess how much time and money you are allocating to gaming. Use bg11's session reminder feature to prompt you when a set amount of time has passed.
Do Not Gamble Under the Influence
Alcohol, fatigue, and emotional stress all impair decision-making. Gambling while tired, upset, or after drinking increases the risk of poor decisions and overspending. If you are going through a difficult period — financial pressure, a relationship problem, or work stress — it is better to step away from gambling until you are in a clearer headspace.
Keep Track of Time and Money Spent
It is surprisingly easy to lose track of how long you have been playing or how much you have spent across a session. bg11's account dashboard shows your full transaction history and session durations. Review this regularly to make sure your actual spending aligns with what you intended.
Getting Support
If you feel that gambling is affecting your life, your relationships, or your finances, you do not have to deal with it alone. bg11's responsible gaming team and external support services are available to help.
A Note to Friends and Family
If you are concerned about the gambling habits of someone close to you — a partner, a sibling, a parent, or a friend — you can also contact bg11 on their behalf. While we are bound by data privacy obligations and cannot share account details with third parties, we can provide guidance on how to approach the conversation and what steps we are able to take to help protect the individual concerned.
Gambling problems affect families, not just the individual player. We treat all such enquiries with complete discretion and compassion. Reach out to support@bg11.app with the subject line "Third-Party Concern" and a member of our team will get back to you promptly.
Play Responsibly — Enjoy Every Session
bg11 is here to make gaming fun for every player in Bangladesh. If you are comfortable and in control, explore our games — or revisit our FAQ and terms for more information.